International orders shipped via International Economy has a 2-3 weeks delivery time with no way of tracking the package. International Priority has a 1 to 2 weeks delivery time with tracking. Please note that customs authorities require us to state the value of the item directly on the package. . We are not responsible for lost or stolen packages or delaying in package arrival by the Postal Service. We are also not responsible for any customs fee charged by customs in your country. If you have any questions or concern about the shipment of your package or if you need your package shipped through an alternate shipping service kindly contact us at email@example.com
Please note that all items purchased will be shipped to your PAYPAL billing address to ensure maximum security of your item(s) but if you want it shipped to an alternate address, simply send us an email stating so.
We offer free PRIORITY shipping on international orders over $250 (orders outside the United States) and free domestic shipping on orders over $150 (orders within the United States). The free international shipping will come with automatic tracking and insurance. Free domestic shipping will come with online tracking and delivery confirmation. Purchased items can be shipped out Express at your request for an additional fee.
Your satisfaction is our number one priority. If for any reason you aren't satisfied with your purchase, you can definitely exchange the item or receive a store credit as far as the item(s) are MAILED OUT 2 days after the original delivery date and you are responsible for the shipping cost to send the item(s) back to us, we will ship out the exchange free of charge. If you are an International buyer and need to make an exchange, make sure you put the exchange in the mail within 2 days of receiving the item. In order to process your exchange in a timely manner, Simply notify us via email at firstname.lastname@example.org with the issue and reason for return. However, delivery confirmation is required for the item(s) being exchanged. If for any reason you cannot return the package within 2 days, please email us as soon as possible and we will be more than happy to work with you. Please remember to ask all questions before purchasing. We maintain detailed photos and inspect each item carefully before listing them up for sale. If you need to see more images of an item please email us at email@example.com before making the purchase. Items purchased on Sale or purchased with a Coupon Code are non refundable and non exchangable. Please note that it takes us up to 7 days to process an exchange.
For our Custom Shorts, we are more than understanding when it comes to those. We know you might be unsure of your exact size or waist measurements etc. This is why we accept exchanges on those BUT we only offer exchanges for the same item in a different size.
Due to the overwhelming demand of our Custom Denim items (shorts and jackets) and the fact that they are handmade, we sometimes run out of stock very quickly on products even after you have paid for them. In such case, the specific item will be shipped to you with priority no later than 7 business days from the date you purchased. We might contact you via email to notify you BUT if we don't please do not hesitate to CONTACT US to receive your order status. In some cases we might have to issue you a refund if the time limit as lapsed and you can no longer wait to receive your product. Please note that the availability duration does NOT apply to all custom made items.
May 3, 2013
We accept all major credit cards Visa, Mastercard, American Express and Discover through PAYPAL and GOOGLE CHECKOUT but please indicate your exact country before clicking "Pay with Paypal" or "Google Checkout". We also accept DIRECT BANK TRANSFERS, WESTERN UNION MONEY TRANSFER, MONEY GRAM and MONEY ORDERS. WE DO NOT ACCEPT PERSONAL CHECKS. For direct bank transfers or Money orders please contact our customer service at Customerservice@coalnterryvintage.com with detailed information about your order e.g Items Name, Price and Mode of Payment. Prices on our site are listed in US dollars, and charged in US dollars.
Every time I try to make payment with Paypal, it loads and nothing happens or it takes me back to the same page. What should I do?
Paypal isn't fully compatible with Google Chrome and Safari. So please try using a different browser (Internet Explorer, Firefox or Mozilla) Or contact Paypal directly at:
UK: 08707 307 191
Germany: 0180 500 66 27
Do you ship Internationally?
YES. We ship worldwide for a flat rates of $18 (2-3 weeks delivery time with no tracking) $28 (1-2 weeks delivery time with tracking)
When will I receive my order?
Most orders are shipped within 3 business days of payment confirmation with the exception of our custom shorts, those could take up to 2 weeks to be shipped out depending on the design selected.
Can I use my Credit Card on your website?
Yes, we process all credit card payments through Paypal and Google Checkout at checkout and it is 100% secure
How can I track my order?
A tracking number will be emailed to you which you can utilize via www.usps.com
Can I cancel my order after I have placed it?
Once an order confirmation email is sent to you, there is no way of cancelling.
I only received a payment confirmation through Paypal and not your site, what should I do?
You have nothing to worry about, The Paypal payment confirmation you receive in your email is a receipt of your payment and that is all you need.
Will I receive the same brand/color of custom shorts?
Since our custom shorts are vintage and handmade. We sell the design and not the brand. Also the color might vary slightly from the pictures as they are custom made by hand. Your computer screen setting might also distort the exact color slightly.
I really want this Item and I am not sure if it would fit, what should I do?
I don't have a Paypal Account and need to purchase an item, what do I do?
Please email us at firstname.lastname@example.org
Where are you located?
Chicago, Illinois. United States
Why is Google Checkout saying that you do not ship to my country?
Make sure you indicate your country during checkout, if not, this error message will keep coming up. Indicate your exact country on our website before clicking "GOOGLE CHECKOUT"